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Our lines are open 24/7 (excluding holidays).
All calls with Nelnet may be monitored or recorded.
Our call center will close at 7:00 a.m. (Central) on Monday, September 1, and re-open at 7:00 a.m. (Central) on Tuesday, September 2. You may log in at Nelnet.com or use our automated system at 888.486.4722 to access your current account details, make a payment, and request payment assistance.
Where to Send Your Payment
Borrower payment addresses vary based on the Nelnet system on which a borrower's loan is stored. Account numbers on borrower statements are preceded by "E," "D," or "J" to indicate the appropriate payment address.
Mail accounts starting with an "E" to:
Department of Education
P.O. Box 740283
Atlanta, GA 30374-0283
Mail accounts starting with an "D" to:
P.O. Box 2970
Omaha, NE 68103-2970
Mail accounts starting with an "J" to:
P.O. Box 2877
Omaha, NE 68103-2877
Where to Send Your Documents
(Please do not mail your payment to these addresses.)
P.O. Box 82561
Lincoln, NE 68501-2561
Documents related to deferment, forbearance, repayment plans, or enrollment status changes
Attn: Enrollment Processing
P.O. Box 82565
Lincoln, NE 68501-2565
Documents related to loan discharge or forgiveness claims
P.O. Box 17460
Denver, CO 80217-7460
Documents related to bankruptcy claims
3015 South Parker Road, Suite 400
Aurora, CO 80014-2904
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