Contact Us 24/7
Have a question? We're here for you—day and night!
Find answers to common questions in our FAQs.
Send us an e-mail.
Call Us 24/7
If you’re a member of the U.S. Military, click here.
Our lines are open 24/7 (excluding holidays).
All calls with Nelnet may be monitored or recorded.
Where to Send Your Payment
Borrower payment addresses vary based on the Nelnet system on which a borrower's loan is stored. Account numbers on borrower statements are preceded by "E," "D," or "J" to indicate the appropriate payment address.
Mail accounts starting with an "E" to:
Department of Education
P.O. Box 740283
Atlanta, GA 30374-0283
Mail accounts starting with an "D" to:
P.O. Box 2970
Omaha, NE 68103-2970
Mail accounts starting with an "J" to:
P.O. Box 2877
Omaha, NE 68103-2877
Where to Send Your Documents
(Please do not mail your payment to these addresses.)
P.O. Box 82561
Lincoln, NE 68501-2561
Documents related to deferment, forbearance, repayment plans, or enrollment status changes
Attn: Enrollment Processing
P.O. Box 82565
Lincoln, NE 68501-2565
Documents related to loan discharge or forgiveness claims
P.O. Box 17460
Denver, CO 80217-7460
Documents related to bankruptcy claims
3015 South Parker Road, Suite 400
Aurora, CO 80014-2904
Get in touch with us on Facebook or Twitter, and we'll respond within 24 hours if not sooner!
Facebook | Twitter