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Find answers to common questions in our FAQs.

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Call Us 24/7

U.S.: 888.486.4722
International: 303.696.3625
Our lines are open 24/7 (excluding holidays).
All calls with Nelnet may be monitored or recorded.

Where to Send Your Payment

Borrower payment addresses vary based on the Nelnet system on which a borrower's loan is stored. Account numbers on borrower statements are preceded by "E," "D," or "J" to indicate the appropriate payment address.

Mail accounts starting with an "E" to:
Department of Education
P.O. Box 740283
Atlanta, GA 30374-0283

Mail accounts starting with an "D" to:
Nelnet
P.O. Box 2970
Omaha, NE 68103-2970

Mail accounts starting with an "J" to:
Nelnet
P.O. Box 2877
Omaha, NE 68103-2877

Where to Send Your Documents

(Please do not mail your payment to these addresses.)

General correspondence
Nelnet
P.O. Box 82561
Lincoln, NE 68501-2561
Fax: 877.402.5816

Documents related to deferment, forbearance, repayment plans, or enrollment status changes
Nelnet
Attn: Enrollment Processing
P.O. Box 82565
Lincoln, NE 68501-2565
Fax: 866.545.9196

Documents related to loan discharge or forgiveness claims
Nelnet
Attn: Claims
P.O. Box 17460
Denver, CO 80217-7460
Fax: 303.696.5518

Documents related to bankruptcy claims
Nelnet
3015 South Parker Road, Suite 400
Aurora, CO 80014-2904
Fax: 303.696.5518

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