How to Make a Payment
Making payments on your student loan with Nelnet is easy! With options to pay anytime, anywhere, you can manage your account your way. We offers a variety of payment options, including automatic debits (ACH), to let you choose a method that's convenient for you. And, if you wish, we can send you text alerts to confirm or remind you to make your payments! See details below.
You may have more than one student loan account with Nelnet (account numbers start with D, J, or E). Within each account, your individual loans are grouped according to the characteristics they have in common. For example, loans of the same type and interest rate will be in a group together. When you make a payment, it is typically applied proportionally across the account's groups that have an amount due. However, if all of your loans are current (not past due), you can request that your payment be applied only to specific loan groups.
We send you a monthly statement for each account about three weeks before a payment is due. Your monthly statement and online account at Nelnet.com will show your amount due and due date for that account. If you have multiple accounts, it's possible you may have different due dates. If you make your monthly payment online, you're able to make a single payment for all of your accounts. If you wish to mail a payment, you must send it to the address on your statement. Feel free to call us anytime to request that we align the due dates on all of your loans to a date between the 1st and 28th of each month.
|Make automatic monthly payments through KwikPay®
Our KwikPay service automatically deducts your monthly payment (ACH) from your checking or savings account while your student loans are in an active repayment status*, including when your account is past due or paid ahead (when you’ve paid more than the minimum due). Your payment will post on your monthly due date. If your payment posting date falls on a weekend or holiday, the payment will be deducted from your bank account the next business day. Your Nelnet account will reflect that your payment was made on your due date.
You may be eligible for a .25% interest rate reduction** with this option while your account is in an active repayment status. Log in to Nelnet.com and select Manage KwikPay (auto-debit) to get started.
When signing up, you may choose to have an additional amount above your minimum amount due automatically debited from your bank account each month. Doing so will allow you to pay off your student loan faster.
*KwikPay will not debit payments when your account is paid ahead while your loans are on an Income-Based, Income-Contingent, or Pay As You Earn Repayment Plan, or Reduced Payment Forbearance.
**Your lender may modify or terminate its borrower benefit program at its discretion and without prior notice. Your failure to satisfy benefit eligibility requirements may result in the loss of the benefit.
|Pay via mobile apps
Make a payment on the go! The Nelnet Loan Assist mobile app for iPhone® and Android™ lets you make a payment whenever it's convenient for you. The app also displays upcoming due dates, interest rates, and monthly payment amounts at a glance.
iPhone is a registered trademark of Apple, Inc. Android is a registered trademark of Google, Inc.
|Make online payments
Log on to Nelnet.com to make a one-time online payment, schedule future automatic payments (ACH), and view your statements. You can also authorize others to make payments by selecting Payment Profiles under My Info and Preferences. Our site is fully compliant with data security standards, so you can rest assured your payment information is secure.
|Mail a payment
Mail a payment to the address (including the P.O. Box) on your statement, and your payment will be processed within five business days of receipt. Remember, don't send cash through the mail.
|Pay through your bank with its bill pay service
Try your bank's online bill pay service, but make sure they don't charge a fee; if they do, sign up for automatic payments through KwikPay (as mentioned above—you may even get an interest rate reduction). You'll need the following information for online bill pay services:
- Payee: Nelnet
- Account Number: Your nine-digit account number as shown on your statement (do not use the D, J, or E at the beginning of the number)
- Payment Address: The P.O. Box on the bottom of your statement (see all mailing addresses). The mailing address may vary for each loan.
Sign Up For Text Alerts
Get text alerts about your current statement, payment due date, past due notifications, and loan status changes. To sign up, log in to your account and follow these steps:
- Click My Info and Preferences link
- Select Text Alerts tab
Paying Extra on Your Student Loan
You can make extra payments on your loan at any time, and also designate how the extra amount is applied. This infographic explains the various options you have for designating how the extra funds are distributed based on the type of repayment plan.
When you provide special payment instructions, you can request that Nelnet:
- Not advance your due date
- Apply all or a portion of your payment to specific loan groups—once your payment has satisfied the current month's minimum amount due, anything extra will be applied according to your instructions.
- Apply your special payment instructions to all of your Nelnet accounts
How to Request Special Payment Instructions
Request one-time special payment instructions online:
View instructions to request one-time special payment instructions online
Request one-time or recurring special payment instructions:
We will apply future payments according to your preference indicated on your form. You may change or cancel your standing special payment instructions at any time by contacting us.
Please send your completed form to Nelnet in one of the following ways:
If you fail to make your minimum payment, there may be fees and penalties assigned to you. If you’re unable to make a complete payment at the time that it is due, please contact us and we can work with you to determine your options.