How to Make a Payment

Making payments on your student loan with Nelnet is easy! With options to pay anytime, anywhere, you can manage your account your way. We offer a variety of payment options, including automatic debits (ACH), to let you choose a method that's convenient for you. If you wish, we can send you text alerts to confirm or remind you to make your payments! See details below.

Your Accounts, Loan Groups, and Due Dates

You may have more than one student loan account with Nelnet (account numbers start with D, J, or E). Within each account, your individual loans are grouped according to the characteristics they have in common. For example, loans of the same type and interest rate will be in a group together.

We send you a monthly statement for each account about three weeks before a payment is due. Your monthly statement and online account at Nelnet.com will show your amount due and due date for that account. If you have multiple accounts, it's possible you may have different due dates. If you make your monthly payment online, you're able to make a single payment for all of your accounts. If you wish to mail a payment, you must send it to the address on your statement. Feel free to call us anytime to request that we align the due dates on all of your loans to a date between the 1st and 28th of each month.

Ways to Pay


auto debit

via mobile apps

online

via mail

online bank payment

via phone
Make automatic monthly payments through auto debit

Our auto debit service automatically deducts your monthly payment (ACH) from your checking or savings account while your student loans are in an active repayment status*, including when your account is past due or paid ahead (when you’ve paid more than the minimum due). Your payment will post on your monthly due date. If your payment posting date falls on a weekend or holiday, the payment will be deducted from your bank account the next business day. Your Nelnet account will reflect that your payment was made on your due date.

You may be eligible for a .25% interest rate reduction** with this option while your account is in an active repayment status. Log in to Nelnet.com and select "Set Up Auto Debit" to get started.

When signing up, you may choose to have an additional amount above your minimum amount due automatically debited from your bank account each month. Doing so will allow you to pay off your student loan faster.

*Auto debit will not debit payments when your account is paid ahead while your loans are on an Income-Based, Income-Contingent, or Pay As You Earn Repayment Plan, or Reduced Payment Forbearance.
**Your lender may modify or terminate its borrower benefit program at its discretion and without prior notice. Your failure to satisfy benefit eligibility requirements may result in the loss of the benefit.

Pay via mobile apps

Make a payment on the go! The Nelnet mobile app for iPhone® and Android lets you make a payment whenever it's convenient for you. The app also displays upcoming due dates, interest rates, and monthly payment amounts at a glance.
iPhone is a registered trademark of Apple, Inc. Android is a registered trademark of Google, Inc.

Make online payments

Log on to Nelnet.com to make a one-time online payment, schedule future automatic payments (ACH), and view your statements. You can also authorize others to make payments by selecting Payment Profiles under My Info and Preferences. Our site is fully compliant with data security standards, so you can rest assured your payment information is secure.

Mail a payment

Mail a payment to the address (including the P.O. Box) on your statement, and your payment will be processed within five business days of receipt. Remember, don't send cash through the mail.

Pay through your bank with its bill pay service

Try your bank's online bill pay service, but make sure they don't charge a fee; if they do, sign up for automatic payments through auto debit (as mentioned above – you may even get an interest rate reduction). You'll need the following information for online bill pay services:

  • Payee: Nelnet
  • Account Number: Your nine-digit account number as shown on your statement (do not use the D, J, or E at the beginning of the number)
  • Payment Address: The P.O. Box on the bottom of your statement (see all mailing addresses). The mailing address may vary for each loan.
Make a payment through our automated phone system

You are able to pay by phone by calling in to our automated phone system. To do so, call 1.888.486.4722 and follow the instructions.

Sign Up For Text Alerts

Get text alerts about your current statement, payment due date, past due notifications, and loan status changes. To sign up, log in to your account and follow these steps:

  1. Click Settings
  2. Select Manage Text Alerts

Message Settings

Paying Extra on Your Student Loan

When you pay more than the minimum amount due, you can direct the extra amount to specific loan groups. You may also request one-time or recurring special payment instructions by contacting us. While your student loans are in repayment, each time you satisfy a loan group’s monthly payment amount, we will automatically advance your next payment due date by one month, unless you submit special instructions to not advance your due date.

  • Make payments while in school or in grace (when payments aren't due)
  • Make payments while your loan payments are postponed because of a deferment or forbearance
  • Submitting Your Special Payment Request Online: Start by logging in to Nelnet.com and clicking Pay Now. Then choose the Pay by Group option. At this point, you can enter the payment amounts to apply to each of your loan groups. Then simply confirm your payment to submit it.
  • Phone, Email, or Mail: You may also request one-time or recurring special payment instructions via phone, email, or mail.
  • Special Instruction Requests: Learn more about providing special instructions.

Payment Allocation

Payments are first applied to any past due student loan groups. Loan groups with the oldest delinquency will be paid first. If you do not pay the total amount due, your partial payment will be prorated based on each loan group’s regular monthly payment amount. Every loan group may become delinquent, be reported to the consumer reporting agencies, or be subject to a late fee. You could also lose eligibility for borrower benefits or repayment incentives.

Once all loan groups are current, payments are prorated across loan groups in an active repayment status according to their monthly payment amounts. After your current amount due is satisfied, or if no payment is due (for example, if your loans are not yet in repayment), your payment will be allocated across the loan groups, with prorated allocations based on each loan group’s accrued interest and regular monthly payment amount. Once a portion of your payment is allocated for a particular loan group, payments are applied to fees first, then interest, and finally principal. If you are on an Income-Based repayment plan, payments are allocated to interest, then to fees, and finally to principal. Payments will be applied automatically to your principal balance after all outstanding interest and fees are paid.

Related Links