Do you have questions about your student loan account?
Do you have concerns related to fraudulent activity?
Fraudulent Activity and Related Concerns Process
The Audit Committee of the Board of Directors has established procedures for the receipt, retention and disposition of complaints related to accounting, internal control, auditing matters and other governance-related concerns. Nelnet encourages our vendors, clients, shareholders and customers to report questionable activities utilizing this form. As a provision of section 806 of the Sarbanes-Oxley act, the Audit Committee also provides our associates the ability to anonymously submit financial reporting or other concerns related to Nelnet and its subsidiaries, directly to the Audit Committee of the Board of Directors.
Please note: This process is not intended for the submission of general customer service issues. If you have a question regarding a new loan or the servicing of your account, please refer to the appropriate e-mail address or toll-free phone number provided above.