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FAQs

Find answers to common questions in our FAQs.

Call Us

U.S.: 888.486.4722

International: 303.696.3625

U.S. Military Contact

Our call center is open:

  • Monday 8 a.m. to 11 p.m. (Eastern)
  • Tuesday through Friday 8 a.m. to 10 p.m.
  • Saturday 10 a.m. to 2 p.m.

All calls with Nelnet may be monitored or recorded.

Best time to reach us:

Calling during these days and times will usually help you connect with an advisor more quickly:

1 p.m. - 4 p.m. (Eastern)

Tuesday - Friday

Note: Mondays and days following holidays are generally our busiest days.

Email

Fill out our form so that we can assist you as efficiently as possible.

Contact Us on Social

Have a social account and have a question? Send us a message. We’re here to help. You can chat with us a couple of ways:

General Correspondence and Qualified Written Requests

Nelnet

P.O. Box 82561

Lincoln, NE 68501-2561

Fax: 877.402.5816

California Residents:

P.O. Box 82578

Lincoln, NE 68501-2578

WrittenRequest@nelnet.net

Where to Send Your Payment

Borrower payment addresses vary depending on the Nelnet system on which a borrower's loan is stored. Account numbers on borrower statements are preceded by "E," "D," or "J" to indicate the appropriate payment address.

Send payments for accounts beginning with "E" to:

U.S. Department of Education

P.O. Box 2837

Portland, OR 97208-2837

Send payments for accounts beginning with "D" to:

Nelnet

P.O. Box 2970

Omaha, NE 68103-2970

Send payments for accounts beginning with "J" to:

Nelnet

P.O. Box 2877

Omaha, NE 68103-2877

Where to Send Your Documents

You may upload documents to your Nelnet.com account anytime.

(Please do not mail your payment to these addresses.)

Documents related to deferment, forbearance, repayment plans, or enrollment status changes

Nelnet

Attn: Enrollment Processing

P.O. Box 82565

Lincoln, NE 68501-2565

Documents related to loan discharge or forgiveness claims

Nelnet

Attn: Claims

P.O. Box: 82505

Lincoln, NE 68501-2505

Documents related to bankruptcy claims

Nelnet

Attn: Claims

P.O. Box: 82505

Lincoln, NE 68501-2505

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888.486.4722