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How to Make a Payment

There are many convenient ways to make a payment on your student loans. With options to pay anytime, anywhere, you can manage your Nelnet student loan account your way. We offer a variety of payment options, including automatic debits (ACH), to let you choose a method that's convenient for you. If you wish, we can send you text alerts to confirm or remind you to make your payments. See details below.

For more information about making payments, see FAQs

Your Accounts, Loan Groups, and Due Dates

You may have more than one student loan account with Nelnet (account numbers start with D, J, or E). Within each account, your individual loans may be grouped according to the characteristics they have in common. For example, loans of the same type and interest rate may be in a group together.

We send you your monthly billing statement for each account about three weeks before a payment is due. Your monthly statement and Nelnet.com account will show your current amount due and due date for that account. For more information on your monthly billing statements, visit Statement Overview.

If you have multiple accounts, it's possible you may have different due dates. Log in to your Nelnet.com account to view your most up-to-date account information. You can call us anytime to request that we align your due dates on all of your loans to a date between the 1st and 28th of each month.

IMPORTANT: If you have both Nelnet-owned (account number starts with D or J) and Department of Education-owned (account number starts with E) loans, you must make your payments separately to have them applied correctly to your loans. If you make your monthly payment online, you're able to make a single payment for all of your accounts.

Ways to Pay


auto debit

via mobile apps

online

via mail

online bank payment

via phone
Make Automatic Monthly Payments with Auto Debit

Auto debit is a convenient, simple payment option that offers you the peace of mind that comes with knowing your student loan payments are being made accurately and on time.

You may be eligible for a .25% interest rate reduction* while your account is in an active repayment status. Log in to your Nelnet.com account, select Payments and choose Auto Debit to get started.

*Your lender may modify or terminate its borrower benefit program at its discretion and without prior notice. Your failure to satisfy benefit eligibility requirements may result in the loss of the benefit.

Pay via the Nelnet Mobile App

Make a payment on the go. The Nelnet mobile app for iPhone® and Android lets you make a payment whenever it's convenient for you. The app also displays upcoming due dates, interest rates, and regular monthly payment amounts at a glance.

iPhone is a registered trademark of Apple, Inc. Android is a registered trademark of Google, Inc.

Make Online Payments

Log in to your Nelnet.com account to make a one-time online payment, schedule future automatic payments (ACH), and view your statements. You can also authorize others to make payments by selecting Payment Profiles under My Info and Preferences. Our site is fully compliant with data security standards, so you can rest assured your payment information is secure.

Mail a Payment

Mail a payment to the address (including the P.O. Box) on your statement. If you do not have a statement, you can log in to your Nelnet.com account to print the most recent one. Please make sure to write your Nelnet account number, including the preceding letter, on your payments to ensure that your payment is credited in a timely and accurate manner. Remember – don't send cash through the mail.

Pay Through Your Bank with its Bill Pay Service

Try your bank's online bill pay service, but make sure they don't charge a fee; if they do, sign up for automatic payments through auto debit (as mentioned above – you may even get an interest rate reduction). You'll need the following information for online bill pay services:

  • Payee: Nelnet
  • Account Number: Your nine-digit Nelnet account number as shown on your statement (do not use the D, J, or E at the beginning of the number
  • Payment Address: The P.O. Box on the bottom of your statement (see all mailing addresses). The mailing address may vary for each loan.
Make a Payment through Our Automated Phone System

You are able to pay by phone by calling in to our automated phone system. To do so, call 888.486.4722 and follow the instructions.

Sign Up For Text Alerts

Get text alerts about your current statement, payment due date, past due notifications, and loan status changes. To sign up, log in to your Nelnet.com account and select Manage Text Alerts from the Main Menu drop down

Message Settings

How Payments Are Applied to Your Student Loans

As you make payments on your student loans, it's important to understand how those payments are applied to your loans. Understanding this will help you throughout your student loan journey, as you may find yourself wanting to make payments that are higher or lower than your regular monthly payment amount.

Once a portion of a payment is allocated to a specific loan group, payments are applied to individual loans proportionally to fees first (if applicable)*, then interest, and then to principal. If you are on an Income-Based, Pay As You Earn, or Revised Pay As You Earn repayment plan, payments are applied to interest, then fees (if applicable)*, and then to principal.

* Note: The U.S. Department of Education does not assess late or returned payment fees

Paying Your Regular Monthly Payment Amount

Unless you direct your payments to an individual loan or loan group, the default allocation method is followed. Payments are allocated first to any past due loan groups. Once all loan groups are up to date, payments are allocated across loan groups in an active repayment status, in proportion to each loan group’s regular monthly payment amount, less any amount satisfied by extra payment.

You have the option to direct your payments (including partial payments) to individual loans or loan groups, as a one-time or recurring special payment instruction. See special instruction payments for more information.

Paying More than Your Regular Monthly Payment Amount

Unless you direct your payment to an individual loan or loan group, the default allocation method is followed. After your current amount due is satisfied, your payment will be allocated across loan groups in proportion to each loan group's regular monthly payment amount, or in the case of no payment due (if your loans are not in repayment), in proportion to each loan group’s accrued interest.

You have the option to direct your payments (including partial payments) to individual loans or loan groups, as a one-time or recurring special payment instruction. See special instruction payments for more information.

If you plan to pursue Public Service Loan Forgiveness, visit StudentAid.ed.gov/PublicService for more information regarding prepayments and how they are counted as qualifying payments.

Paying Less Than Your Regular Monthly Payment Amount

Unless you direct your payment to an individual loan or loan group, the default allocation method is followed. Payments are allocated first to any past due loan groups. If you do not pay the current amount due, your payment will be allocated across the loan group(s) from most to least delinquent, in proportion to each loan group’s regular monthly payment amount, less any amount previously paid until each loan group is at the same level of delinquency or all loan groups are up to date.

If you do not pay the current amount due, every loan group may become delinquent, reported to consumer reporting agencies, be subject to a late fee (if applicable)* and could lose eligibility for borrower benefits and repayment incentives. We encourage you to pay as much as you can, because interest accrues on your outstanding principal balance.

You have the option to direct your payments (including partial payments) to individual loans or loan groups, as a one-time or recurring special payment instruction. See special instruction payments for more information.

* Note: The U.S. Department of Education does not assess late or returned payment fees

How Your Due Date Advances

While your loans are in repayment, each time you satisfy a loan group's regular monthly payment amount, we will automatically advance your next payment due date by one month (see example below). If you have partially satisfied a future monthly payment amount, your current amount due, for that billing cycle, will be the portion not satisfied. If you are billed for $0.00 under an Income-Driven Repayment plan, payments will not satisfy future monthly payment amounts.

You can always pay more without penalty, which will reduce your total cost of borrowing and save you money in the long run. If you are not required to make a payment this month, you won’t be considered past due if you don’t make a payment or pay less than your regular monthly payment amount. However, we encourage you to continue paying as much as you can, because interest continues to accrue on your outstanding principal balance.

You also have the option to instruct us to not advance your due date more than one month, as a one-time or recurring special payment instruction. See special instruction payments for more information.

Example: If your amount due in the month of August is $50 and you submit an online payment for $100, your next payment due date will be in October, because the payment amount satisfies two full payments that would have been required for August and September. This does not restrict you from still making a payment in September, if you wish. We encourage you to continue making monthly payments because interest may continue to accrue.

How Payments Made Within 120 Days of Disbursement Are Applied

When you make a payment within 120 days of the date your school disbursed your loan money (the disbursement date), your payment is applied to the original principal balance, which in turn reduces the amount of your loan. There is also a pro-rated reduction of the default/origination fee based on the payment amount that you made. Please note, this excludes loans that are already in repayment and Consolidation loans.

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We’re Open 24/7

Access Your Account

Log In

Contact Us

Email Mail

Call Us at

888.486.4722