Contact Us
Have questions? We're here for you!
FAQs
Find answers to common questions in our FAQs.
Call Us
U.S.: 888.486.4722
International: 303.696.3625
U.S. Military ContactOur call center is open:
- Monday 8 a.m. to 11 p.m. (Eastern)
- Tuesday through Friday 8 a.m. to 10 p.m.
- Saturday 10 a.m. to 2 p.m.
All calls with Nelnet may be monitored or recorded.
Best time to reach us:
Calling during these days and times will usually help you connect with an advisor more quickly:
1 p.m. - 4 p.m. (Eastern)
Tuesday - Friday
Fill out our form so that we can assist you as efficiently as possible.
Contact Us on Social
Have a social account and have a question? Send us a message. We’re here to help. You can chat with us a couple of ways:
General Correspondence and Qualified Written Requests
Nelnet
P.O. Box 82561
Lincoln, NE 68501-2561
Fax: 877.402.5816
California Residents:
P.O. Box 82578
Lincoln, NE 68501-2578
Where to Send Your Payment
Borrower payment addresses vary depending on the Nelnet system on which a borrower's loan is stored. Account numbers on borrower statements are preceded by "E," "D," or "J" to indicate the appropriate payment address.
Send payments for accounts beginning with "E" to:
U.S. Department of Education
P.O. Box 2837
Portland, OR 97208-2837
Send payments for accounts beginning with "D" to:
Nelnet
P.O. Box 2970
Omaha, NE 68103-2970
Send payments for accounts beginning with "J" to:
Nelnet
P.O. Box 2877
Omaha, NE 68103-2877
Where to Send Your Documents
You may upload documents to your Nelnet.com account anytime.
(Please do not mail your payment to these addresses.)
Documents related to deferment, forbearance, repayment plans, or enrollment status changes
Nelnet
Attn: Enrollment Processing
P.O. Box 82565
Lincoln, NE 68501-2565
Documents related to loan discharge or forgiveness claims
Nelnet
Attn: Claims
P.O. Box: 82505
Lincoln, NE 68501-2505
Documents related to bankruptcy claims
Nelnet
Attn: Claims
P.O. Box: 82505
Lincoln, NE 68501-2505