Contact Us
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FAQs
Find answers to common questions in our FAQs.
Fill out our form so that we can assist you as efficiently as possible.
Call Us
U.S.: 888.486.4722
Our call center is open 7 a.m. to 2 a.m. (Eastern) Monday – Friday and 8 a.m. to 7 p.m. Saturday.
International: 303.696.3625
U.S. Military Contact
All calls with Nelnet may be monitored or recorded.
Where to Send Your Payment
Borrower payment addresses vary depending on the Nelnet system on which a borrower's loan is stored. Account numbers on borrower statements are preceded by "E," "D," or "J" to indicate the appropriate payment address.
Send mail for accounts beginning with "E" to:
Department of Education
P.O. Box 740283
Atlanta, GA 30374-0283
Send mail for accounts beginning with "D" to:
Nelnet
P.O. Box 2970
Omaha, NE 68103-2970
Send mail for accounts beginning with "J" to:
Nelnet
P.O. Box 2877
Omaha, NE 68103-2877
Where to Send Your Documents
You may upload documents to your Nelnet.com account anytime.
(Please do not mail your payment to these addresses.)
General correspondence
Nelnet
P.O. Box 82561
Lincoln, NE 68501-2561
Fax: 877.402.5816
Documents related to deferment, forbearance, repayment plans, or enrollment status changes
Nelnet
Attn: Enrollment Processing
P.O. Box 82565
Lincoln, NE 68501-2565
Documents related to loan discharge or forgiveness claims
Nelnet
Attn: Claims
P.O. Box: 82505
Lincoln, NE 68501-2505
Documents related to bankruptcy claims
Nelnet
Attn: Claims
P.O. Box: 82505
Lincoln, NE 68501-2505