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Important Coronavirus Information

Under the Coronavirus Aid, Relief, and Economic Security (CARES) Act, Nelnet is working with the U.S. Department of Education (ED) to suspend payments until 9/30/20 for Federal Direct Loan Program (FDLP) and Federal Family Education Loan Program (FFELP) student loans held by ED. There’s nothing you need to do at this time. Nelnet will notify you of your suspended student loan payments within a few weeks. Log in to your online account at any time to see your loan status.

The CARES Act applies to only those federal student loans owned by ED. To see if your loans are eligible, find your account number by either looking at your billing statement or by logging in to your Nelnet.com account and going to Loan Details.

  • Accounts that start with an E are owned by ED and are eligible for a suspension of payments
  • Accounts that start with a D or a J are owned by a bank, credit union, or other lender and are not eligible

Temporary Relief for Your Federally Held Student Loans

For Nelnet accounts beginning with an E:

  • No payments for 6 months. You will not have to make payments on your federally held student loans for six months (through September 30, 2020).
  • No interest will accrue. The interest rate on your federally held student loans was reduced to 0%, effective March 13, 2020, through September 30, 2020.
  • Your accounts will be updated soon. Nelnet will notify you within a few weeks of your suspended student loan payments, the 0% interest rate, the suspension of collection efforts, and that you can still make payments during this time if you choose to do so. You can log in to your account at any time to check your loan status.

Temporary Relief for Your Commercially Held Student Loans

For Nelnet accounts starting with a D or a J

If you have an account number that begins with a D or a J, your loan does not qualify for the provisions outlined in the CARES Act. However, other solutions are available to assist should you need assistance with your student loan payment. You may want to review other options such as an Economic Hardship or an Unemployment Deferment as you may qualify for an interest subsidy with a deferment but not a forbearance. Log in to your Nelnet.com account and select Payments, then Repayment Options to start. Or, you can request a 90-day coronavirus forbearance at Nelnet.com/nelnetforms/emailus to temporarily suspend your payments.

Nelnet is aware of the pending Coronavirus Aid, Relief, and Economic Security (CARES) Act. We’re working closely with the U.S. Department of Education on next steps. Check back here for updates.

Federal Student Aid’s coronavirus (COVID-19) information page is located at StudentAid.gov/coronavirus. The page includes information for students, borrowers, and parents about the interest rate waiver announced by President Trump and availability of an administrative forbearance authorized by Secretary DeVos to provide student loan relief to borrowers during the COVID-19 national emergency. Please visit the page regularly for updates.

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