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Payments Postponed Due to Coronavirus (COVID-19)

If your Nelnet account number begins with an E, it is no longer necessary to email us to request a suspension in payments*. The U.S. Department of Education (ED) has further extended the suspension of all payments on federally owned student loans until at least September 30, 2021.

To see if your loans are eligible, find your account number by either looking at your billing statement or by logging in to your account and going to Loan Details.

  • Accounts that start with an E are owned by ED and are eligible for a suspension of payments
  • Accounts that start with a D or a J are owned by a bank, credit union, or other lender and are not eligible
  • For accounts that start with an E, payments are suspended until at least September 30, 2021. There’s no need for you to contact us. Log in to your account at any time to see your loan status.

*If you previously opted out of this forbearance, you may request to have it reapplied to your account by filling out the form below or calling us.

If you have an account that begins with a D or a J, you may want to review other options such as an Economic Hardship or an Unemployment Deferment as you may qualify for an interest subsidy with a deferment but not a forbearance. Log in to your account and select Payments, then Repayment Options to start. Or, you can request a coronavirus forbearance in the form below to temporarily suspend your payments for up to 90 days.

Note: The relief for accounts beginning with a D or J is applied in 90-day increments. If you need an additional 90-day period of relief due to COVID, call us at 888.486.4722 to request an additional 90-day COVID-19 forbearance. These extended forbearance options are subject to your lender’s approval.