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Your feedback is very important to us. If you have previously shared a concern or problem with Nelnet, and are not satisfied with the service you received, please share your concern with us by using the below form and selecting "Complaint" from the topic menu. We value your opinion and are always seeking ways to improve our service to you.


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We have adopted reasonable security procedures to help protect against loss, misuse, and unauthorized access to the information you provide to us. When you enter sensitive information (such as a social security number), we encrypt the transmission of that information using secure socket layer technology (SSL).

Please note that no data transmission or storage can be guaranteed to be 100% secure. As a result, while we strive to protect your information and privacy, we cannot guarantee or warrant the security of any information you disclose or transmit to Nelnet and cannot be responsible for the theft, destruction, or inadvertent disclosure of your information.

If you have any questions about the security of this form, or our website, please email us at: help@nelnet.net.

Nelnet, Inc. reserves the right to amend this policy at any without notice. Changes will be posted on our website and become effective immediately.

Privacy Law requires written authorization from borrowers to discuss an account status with anyone other than the borrower, comaker, endorser, or those specifically authorized by the terms of the promissory note. This written release must include the borrower's signature, Nelnet account number (or Social Security Number if necessary), and name of the authorized person or agency. The document can be returned to:

Nelnet
P.O. Box 82561
Lincoln, NE 68501-2561
Fax: 877.402.5816