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Payments Paused Due to Coronavirus (COVID-19)

If your Nelnet account number begins with an E, it is no longer necessary to email us to request a payment pause*. The U.S. Department of Education (ED) announced a final extension of the student loan payment pause until January 31, 2022.

To see if your loans are eligible, find your account number by either looking at your billing statement or by logging in to your Nelnet.com account and going to Loan Details.

  • Accounts that start with an E are owned by ED and are eligible for the payment pause
  • Accounts that start with a D or a J are owned by a bank, credit union, or other lender and are not eligible
  • For accounts that start with an E, payments are paused until January 31, 2022. There’s no need for you to contact us. Log in to your Nelnet.com account at any time to see your loan status.

*If you previously opted out of this payment pause, you may request to have it reapplied to your account by filling out the form below or calling us.

If you have an account that begins with a D or a J, call us to find out if your lender(s) offers an option to postpone your payments with a forbearance due to COVID-19. You may also want to review other options such as an Economic Hardship or an Unemployment Deferment as you may qualify for an interest subsidy with a deferment but not a forbearance. Log in to your Nelnet.com account and select Payments, then Repayment Options to start.