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Payments Postponed Due to Coronavirus (COVID-19)

If your Nelnet account number begins with an E, it is no longer necessary to email us to request a suspension in payments. Under the CARES Act, the U.S. Department of Education (ED) has directed student loan servicers to suspend all payments on federally held student loans until 12/31/20.

To see if your loans are eligible, find your account number by either looking at your billing statement or by logging in to your account and going to Loan Details.

  • Accounts that start with an E are owned by ED and are eligible for a suspension of payments
  • Accounts that start with a D or a J are owned by a bank, credit union, or other lender and are not eligible

For accounts that start with an E, payments will be suspended until 12/31/20. There’s no need for you to contact us. Nelnet will notify you of your suspended student loan payments within a few weeks. Log in to your online account at any time to see your loan status.

If you have an account that begins with a D or a J, you may want to review other options such as an Economic Hardship or an Unemployment Deferment as you may qualify for an interest subsidy with a deferment but not a forbearance. Log in to your account and select Payments, then Repayment Options to start. Or, you can request a 90-day coronavirus forbearance in the form below to temporarily suspend your payments.