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Company Privacy Policy Mission Statement

Effective Date: October 25, 2019

Online Privacy Policy

Continue reading below to learn about our privacy practices that apply to users of our website and app.

Nelnet operates the Nelnet mobile app(s) and Nelnet.com. This Privacy Policy informs you of our policies and procedures regarding the collection, use, and disclosure of personal information we receive from users of the website and mobile app(s). This policy applies to visitors of the website from the U.S. This policy does not apply to information provided to any third-party service provider(s) related to or whose services are incorporated into the website; information you provide to third parties is controlled by their respective privacy policies.

We are committed to providing a useful and enjoyable online experience. This policy explains our collection and use practices regarding consumer information, including how and what we share with our related companies and with unrelated entities. Protecting your privacy is important to Nelnet and our employees. We want you to understand what information we collect and how we use it.

This policy is subject to change from time to time, so be sure to check back occasionally to ensure you’ve read the most current version. It is effective as of the date listed above and applies to our services that link to this policy. Even if you read and/or agreed to a prior privacy statement, you need to review this updated version. We reserve the right at any time, and in our sole discretion, to change or modify this Online Privacy Policy. If any such changes or modifications are made, we will update the “Effective Date” appearing at the top of this web page. These changes or modifications are effective immediately upon posting to the website, and supersede any prior versions of this policy.

This policy governs the privacy policies of this website or the Nelnet mobile app(s) only. Other divisions, affiliates, and subsidiaries of Nelnet list their privacy practices on their respective websites.

Our Security Procedures

We are committed to providing you a useful and enjoyable online experience. We implement reasonable and appropriate physical, procedural, and electronic safeguards to protect your information.

To access information and send email via the website, you will need a browser that supports the use of Secure Sockets Layer. This encryption technology helps ensure the authenticity of your online sessions and secures data transmitted over the public Internet.

Nelnet takes careful steps to safeguard customer information. We restrict access to your personal and account information to employees who need to know the information to provide services to you, and we regularly train our employees on privacy, information security, and their obligation to protect your information. We maintain reasonable and appropriate physical, electronic, and procedural safeguards to guard your Nonpublic Personal Information (NPI) and Personally Identifiable Information (PII), and we regularly test those safeguards to maintain the appropriate levels of protection.

You can help safeguard your NPI and PII by taking a few simple precautions. Protect your account numbers, passwords, and customer access numbers. Never disclose confidential information to unknown callers. You should always use a secure browser and current virus detection software, and never open email from unknown sources.

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Children's Privacy

The website is not directed to children under age 13. We do not knowingly collect, maintain, or use PII from children under age 13. If a parent or guardian becomes aware that his or her child has provided us PII without their consent, he or she should contact us using the information in the "How to Contact Us" section. If we confirm we collected such information, we will take all reasonable measures to delete that information from our system as soon as possible.

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Links to Other Websites and Services

We are not responsible for the collection and use of information by companies or individuals unaffiliated with us whose websites may contain links to our website, including vendors where you may shop. Please remember that when you use a link to go from our website to another website, our policy does not apply to third-party websites or services. Your browsing and interaction on any third-party website or service are subject to that third party's own rules and policies. Please note that when you shop with a vendor linked to the website, even though you may have started your visit with us, and even though our pages may still appear, your transactions are completed with a separate organization, not with us. In addition, you agree that we are not responsible, and we do not have control over any third parties that you authorize to access your user content. If you are using a third-party website or service, and you allow a third party access to your user content, you do so at your own risk. This policy does not apply to information we collect by other means (including offline) or from sources other than through the website and mobile app(s).

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How to Contact Us

If you have any questions about this policy, please contact us by email or regular mail at the following address:

Nelnet, Inc.
P.O. Box 82561
Lincoln, NE 68501-2561
Email: NelnetConsumerSolutions@nelnet.net
Phone: 888.486.4722

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Online Policy FAQs

For Borrowers

As a full-service vendor, Nelnet provides application processing, underwriting, fund disbursement, payment processing, default aversion, and more for our student loan portfolio and our clients, including the Department of Education. To view the Department of Education’s privacy policy, please view their webpage.

VERMONT RESIDENTS: Notwithstanding the above, we will automatically manage accounts with Vermont addresses as if the account holder has selected the opt-out choices described above. You may opt in and provide your consent using the contact methods described in the “How to Contact Us” section.

CALIFORNIA RESIDENTS: Notwithstanding the above, we will automatically manage accounts with California addresses as if the account holder has directed us not to share with non-affiliates. You may opt in and provide your consent using the contact methods described in the “How to Contact Us” section.

Please refer to this Privacy Notice for your Department of Education-owned loans.

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This Privacy Notice for Nelnet-owned loans details our privacy practices with our affiliates and other third parties, and will help you understand how information is shared and the choices you have regarding your information. Please note that Nelnet offers services related to education, including tuition management, payment administration and processing, financial needs assessment, online application and enrollment, and related software regarding student loans, but Nelnet may not own your student loan. This notice affects only your Nelnet-owned loans. If you have student loans with other lenders, those lenders will provide you with their own privacy notice. You should contact those lenders if you wish to opt out of their sharing practices.

VERMONT RESIDENTS: Notwithstanding the above, we will automatically manage accounts with Vermont addresses as if the account holder has selected the opt-out choices described above. You may opt in and provide your consent using the contact methods described in the “How to Contact Us” section.

CALIFORNIA RESIDENTS: Notwithstanding the above, we will automatically manage accounts with California addresses as if the account holder has directed us not to share with non-affiliates. You may opt in and provide your consent using the contact methods described in the “How to Contact Us” section.

For your Nelnet-owned loans, please complete our online Privacy Options Form to opt out of sharing certain information with our affiliates or nonaffiliated third parties.

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Your lender’s privacy policy describes the treatment of personally identifiable information related to your loan. Refer to your lender’s privacy policy for additional information.

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Privacy Notice for European Union Residents

Effective Date: October 25, 2019

Striving to provide superior customer service, Nelnet places great emphasis on its customers and their privacy rights. In doing so, Nelnet will comply with European Union Privacy Directives, most notably the EU General Data Protection Regulation. By providing our services, we may from time to time collect, store, use, or process your personal data for legitimate business purposes, such as improving our products and services. Nelnet’s processing of your data is necessary for compliance with its contractual and legal obligations. Personal data means any identifier information, such as your name, social security number, identification number, location data, or other online identifiers and factors.

Although your data is generally stored within the United States, an international data transfer may occur if third-party, cloud-based storage companies that Nelnet employs use servers located outside the United States. Nelnet uses appropriate technical and organizational security measures including encryption of personal data and follows various industry standards and best practices to protect your personal data. Additionally, Nelnet requires its vendors and processors to abide by the European Union General Data Protection Regulation and to apply adequate security and technical safeguards. We will not transfer your data to or store your data in countries that have not been awarded an adequacy decision by the European Commission.

For general processing purposes, Nelnet will store your personal data for a period of seven years after full payment of the loan balance. However, Nelnet may retain such information for longer periods where legally required to do so based on its contract or other legal obligations.

You have the right to withdraw consent for processing at any time. Further, you have the right to request access to and rectification, restriction, or erasure of your personal data. Nelnet will afford you these rights, but it may not be able to do so where the processing is based on its contractual obligations, based on other legitimate interests, or carried out in the public interest. Along with these rights, if you believe that your data has been mishandled in violation of a privacy directive, you have the right to lodge a complaint with the relevant supervisory authority. If you have questions or concerns about our data processing practices, please address such inquiries to our Data Protection Officer.

Contact Details for Privacy and Data-related Inquiries

Data Controller / Data Processor
Nelnet, Inc.
Shawn Traudt 
Chief Compliance Officer 
AskCompliance@nelnet.net

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