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Proxi

Proxi is a Business Process Outsourcing company specializing in contact center management. We’ve built extraordinary customer relationships and helped businesses succeed since 1978. When companies partner with us, we use our industry expertise to create unique solutions for their business.
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Customer Contact Solutions

Creating exceptional customer relationships requires exceptional people, process discipline, along with technologies that can handle multi-channel interactions in a scalable environment. As we help companies connect with customers, we also help them grow as a company. Some of our contact center solutions and services include:

  • Inbound—taking calls and answering questions around the clock
  • Outbound—helping with outreach campaigns, sales, and more
  • Multi-Channel Communication—interacting through email, web chat, texting, and social media
  • Client Reporting Services—analyzing service trends and providing ongoing reporting
  • Client Services—serving as a front-line point of contact for client ideas and feedback

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Security & Technology

Through our technologies and security compliance, Proxi maintains the highest standards of data security for businesses and their customers. We hire great people, perform detailed background checks, and require all associates to undergo security training sessions and government clearance. Our philosophy is that no effort should be spared when it comes to keeping customer data safe. Some of the technology and security features that set us apart include:

Security:

  • Government-cleared agents available to answer your calls
  • 99.9% availability through a secure infrastructure with no single point of failure
  • Backup server facilities located in Omaha, NE, and Sioux Falls, SD
  • Compliance with FFIC, GLBA, FISMA, PCI, and NIST for the highest levels of security

Technology:

  • VoIP telephony systems for communication through broadband networks
  • Automatic Call Distributor that routes customer calls to the right people
  • Interactive Voice Response to handle customer concerns quickly while balancing call volume

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888.486.4722