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Need Help Making Payments?

Paying your student loans on time may not always be easy. But please know we're here to help.

Lower or Postpone Your Payment

Whatever the reason for your financial struggle, we can help you make sure you can afford your student loan payment—either by temporarily reducing your payment or postponing your payment with a deferment or forbearance. All you have to do is ask and meet the qualifications!

Learn More About Deferment or Forbearance by Watching Our Video

Lessen the Stress of Your Student Loans

Whichever way you are most comfortable reaching out—we're ready to help!

Nelnet
Nelnet

Log in to your account at Nelnet.com and click Lower My Payments to find a repayment plan that will lower your monthly payment amount and fit your budget. Or, if you're struggling to make any payment at this time, choose the Postpone My Payment (Deferment/Forbearance) link under the Repayment Options section to explore ways to put your payments on hold for a while.

Email
Email

Want to know your options for avoiding delinquency or default of your loans? Email us at Help@Nelnet.net and we'll assist you every step of the way.

Facebook
Facebook

Send us a direct message on Facebook and we'll get back to you with options to lower or postpone your payments.

Web Chat
Web Chat

After you're logged in at Nelnet.com, you can chat about repayment options one-on-one with an advisor. To access Web Chat, click on the Chat Now link toward the top-right of your screen. NOTE: The Chat Now link isn't visible during hours when the Web Chat team is not available.

Phone
Phone
24/7 Support

We're available 24/7! Call us anytime at 888.486.4722 and simply use the phone prompts to apply for deferment or forbearance if you'd rather not discuss your situation one-on-one. You can also choose to talk to one of our advisors about your options.

Let us help you today—we're here for you whenever you need us.

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888.486.4722